Experience
Principal Financial
Senior UX Researcher (contract)
08/2025 - 08/2026
Partnered with Product, Design, and Customer Experience to shape a new financial-planning product through more than 20 studies. I also developed AI-assisted research workflows that accelerated synthesis while preserving human review and judgment.
Microsoft
UX Researcher V (contract)
03/2025 - 07/2025
Studied how people understood and moved between Copilot, Pages, and early Agent experiences. My work helped teams see how familiar expectations about documents, editing, collaboration, and ownership shaped people’s understanding of AI-powered products.
SenseHQ
UX Research Lead
10/2022 - 08/2024
Built the company’s first internal research capability and helped move research from late-stage validation into earlier product decisions. I created the systems that made research more consistent and reusable while leading strategic work that informed Sense’s decision to build its proprietary CRM.
ADP
Senior UX Researcher
03/2018 - 09/2022
Studied payroll and timekeeping across organizations ranging from small businesses to global enterprises. This work deepened my understanding of how company size, compliance requirements, policies, and organizational complexity fundamentally change people’s workflows.
Sage Software
Senior UX Researcher
11/2014 - 09/2017
Investigated accounting, payroll, onboarding, and enterprise-product experiences. My work helped reveal that product problems do not always begin inside the interface—they can also emerge from communication, expectations, organizational context, and the broader customer journey.
Bridgepoint Education
UX Designer III
03/2012 - 09/2014
Combined research and design while helping shape a new learning-management system and the information architecture of existing experiences. This role taught me to challenge work already completed when new evidence changes our understanding of the problem—even when that means having a difficult conversation or redesigning the solution.
Eastman Kodak
Lead Human Factors Engineer
01/2008 - 03/2012
Observed people using printers and software on their own computers and in their actual environments. Those studies showed me how customer evidence can challenge a team’s technical assumptions and reveal causes that controlled internal testing misses.
Intuit, Inc
Staff UX Researcher
12/2000 - 12/2007
Researched professional and consumer tax experiences where accuracy, expertise, and confidence mattered as much as efficiency. I learned that the fastest experience is not always the most trustworthy—and that sometimes deliberately slowing an interaction can give people greater confidence in what the product is doing.